Refund policy

No Refund Policy

Due to the personalised and custom-made nature of our products, all orders are made specifically for each customer and cannot be resold. Therefore, we do not accept refunds, returns, or exchanges for change of mind, incorrect details provided by the customer, or changes after the order has been confirmed.

Please carefully review all names, dates, wording, colours, and design details before placing your order. We will create your item based on the information provided at the time of purchase.

If your item arrives damaged or there is an error made by us, please contact us within 48 hours of delivery with photos and details, and we will be happy to assist you.

By placing an order with Z& Co Events, you acknowledge and agree to this policy.